A biography for Patrick Lencionihasn’t been written yet.
“Clients don't expect perfection from the service providers they hire, but they do expect honesty and transparency. There is no better way to demonstrate this than by acknowledging when a mistake has been made and humbly apologizing for it.”
“Empty values statements create cynical and dispirited employees, alienate customers, and undermine managerial credibility.”
“Success is not a matter of mastering subtle, sophisticated theory but rather of embracing common sense with uncommon levels of discipline and persistence.”
“No quality or characteristic is more important than trust”
“Are your people uncomfortable during meetings and tired at the end? If not, they're probably not mixing it up enough and getting to the bottom of important issues.”
“At its core, all authentic growth depends on more customers wanting more of what your company offers. Any other drivers - pricing gimmicks, heroic marketing efforts, forced acquisitions - are ultimately destructive.”
“If you have doubt about a person's humility or smarts, don't ignore it. More often than not, there is something causing that doubt.”
“Team synergy has an extraordinary impact on business results.”
“Members of great teams confront each other when they see something that isn't serving the team.”
“I work with CEOs and their executive teams... and very few of these people are really indifferent about their employees or their customers.”
“I coach soccer, and my wife and I are very involved in our kids' lives. Our family is busy with doctor appointments, soccer practice, school, work, travel, vacation... life.”
“When employees feel anonymous in the eyes of their managers, they simply cannot love their work, no matter how much money they make or how wonderful their jobs seem to be.”
“I'm kind of a reluctant guru.”
“Team members have to hold each other accountable. If there's a meeting, all members have to commit to be present and to help one another; they can't just check out when they feel they're not getting any benefits.”
“Teamwork is a strategic decision.”
“Too often, companies focus on systems and structures that facilitate cultural change at the mid-management level, overlooking problems closer to the top.”
“If you're not willing to accept the pain real values incur, don't bother going to the trouble of formulating a values statement. You'll be better off without one.”
“Trying to design the perfect plan is the perfect recipe for disappointment.”
“Irrelevance is the feeling that an employee gets when they don't see how their job really makes a difference in someone else's life in some large or small way.”
“The truth is that intelligence, knowledge, and domain expertise are vastly overrated as the driving forces behind competitive advantage and sustainable success.”