“Clients don't expect perfection from the service providers they hire, but they do expect honesty and transparency. There is no better way to demonstrate this than by acknowledging when a mistake has been made and humbly apologizing for it.”

American author on business management and team leadership

Patrick Lencioni is an American author who writes about business management, especially team leadership and how groups work together. He is best known for The Five Dysfunctions of a Team, a business fable about workplace dynamics and ways teams can improve their performance. His writing focuses on practical management ideas rather than theory alone. He has also brought his approach to family life in The Three Big Questions for a Frantic Family, extending his interest in how people organize, communicate, and function well together.