A biography for Judith Martinhasn’t been written yet.
“Over the last couple of decades, the personalization of the office changed dramatically... there's an informality people often take for the absence of rules - which it's not.”
“Obviously I'm going to be polite, so nobody has anything to fear from me.”
“The rationale that etiquette should be eschewed because it fosters inequality does not ring true in a society that openly admits to a feverish interest in the comparative status-conveying qualities of sneakers. Manners are available to all, for free.”
“The mistake people keep making is that if they find a wonderful new tool, like email, they have to give up all others. They don't. You have simply added another very useful means to your communications repertoire.”
“The greater the controversy, the more you need manners.”