“One of the best ways to see how critical being present is to effective leadership is to notice what being absent, distracted, hiding something, and/or agenda-driven does to people's ability to trust, respect, and have confidence in you.”

American psychiatrist, executive coach and consultant

Mark Goulston was an American psychiatrist, executive coach, and consultant. He was known for developing Surgical Empathy, a method built around focused empathy and used to help people move past emotional and psychological barriers. He worked with Fortune 500 companies, universities, and other organizations. His work centered on communication, performance, and well-being, with an emphasis on reaching people in ways that could reduce inner blocks and support healthier functioning.