“Have you ever heard someone tell a story but felt they are just mouthing the words without being emotionally connected? When you do this, you often create a more negative reaction than if you hadn't told a story at all. That's because others can see that you're just going through the motions.”

American psychiatrist, executive coach and consultant

Mark Goulston was an American psychiatrist, executive coach, and consultant. He was known for developing Surgical Empathy, a method built around focused empathy and used to help people move past emotional and psychological barriers. He worked with Fortune 500 companies, universities, and other organizations. His work centered on communication, performance, and well-being, with an emphasis on reaching people in ways that could reduce inner blocks and support healthier functioning.