“Denial is not always a bad thing. Without it, you couldn't function. For instance, if you were hyperaware and hypervigilant regarding all the dangers in the world - from driving your car to crossing the street to eating food that might have contaminants in it to taking medications that have many side effects, etc. - you would become frozen.”

American psychiatrist, executive coach and consultant

Mark Goulston was an American psychiatrist, executive coach, and consultant. He was known for developing Surgical Empathy, a method built around focused empathy and used to help people move past emotional and psychological barriers. He worked with Fortune 500 companies, universities, and other organizations. His work centered on communication, performance, and well-being, with an emphasis on reaching people in ways that could reduce inner blocks and support healthier functioning.