William Bernbach

“It is insight into human nature that is the key to the communicator's skill. For whereas the writer is concerned with what he puts into his writings, the communicator is concerned with what the reader gets out of it. He therefore becomes a student of how people read or listen.”

“An idea can turn to dust or magic, depending on the talent that rubs against it.”

“In communications, familiarity breeds apathy.”

“I warn you against believing that advertising is a science.”

“Properly practiced creativity must result in greater sales more economically achieved. Properly practiced creativity can lift your claims out of the swamp of sameness and make them accepted, believed, persuasive, urgent.”

“If your advertising goes unnoticed, everything else is academic.”

“The most powerful element in advertising is the truth.”

“There is no such thing as a good or bad ad in isolation. What is good at one moment is bad at another. Research can trap you into the past.”

“No matter how skillful you are, you can't invent a product advantage that doesn't exist. And if you do, and it's just a gimmick, it's going to fall apart anyway.”

“Word of mouth is the best medium of all.”

“Our job is to bring the dead facts to life.”

“Just because your ad looks good is no insurance that it will get looked at. How many people do you know who are impeccably groomed... but dull?”

“Nobody counts the number of ads you run; they just remember the impression you make.”

“In advertising not to be different is virtually suicidal.”

“In this very real world, good doesn't drive out evil. Evil doesn't drive out good. But the energetic displaces the passive.”

“Advertising doesn't create a product advantage. It can only convey it.”

“Forget words like 'hard sell' and 'soft sell.' That will only confuse you. Just be sure your advertising is saying something with substance, something that will inform and serve the consumer, and be sure you're saying it like it's never been said before.”

“Today's smartest advertising style is tomorrow's corn.”

“You can say the right thing about a product and nobody will listen. You've got to say it in such a way that people will feel it in their gut. Because if they don't feel it, nothing will happen.”

“Because an appeal makes logical sense is no guarantee that it will work.”