Jeffrey Gitomer

“My readers and my audiences have turned into my followers. They are more than interested in what I have to say in the subjects of sales, loyalty, attitude, networking, business social media, and becoming a trusted advisor.”

“Social media presents an opportunity for business people to connect and know each other prior to a phone call or email taking place.”

“We use social media as an adjunct to my total media/market outreach.”

“Value-first is a perception. If your customer does not perceive it as value, then it's not very valuable.”

“Great people have great values and great ethics.”

“I grew up in an upper-middle-class town with a population around 12,000. My high school held around a thousand kids. All smart. We had a strict dress code. If you wore blue jeans to school, they sent you home.”

“When you hear bosses talk about their best salespeople, they often refer to them as rock stars. It's the highest praise your boss can give someone on your team.”

“There is no one thing that can turn around a rejection. But there is one answer: begin talking to your customers who have already bought from you and discover why they bought.”

“The love of what you do, combined with your belief in what you do, will not determine your success. It will determine how hard you will work and how dedicated you will be to achieving it. Success just shows up from there.”

“Every single person in every single company is either in sales or affects sales. Every single person in every single company is either in service or affects service.”

“The buyer, the prospect, the customer expects you to have knowledge of their stuff, not just your stuff.”

“Resilience is not what happens to you. It’s how you react to, respond to, and recover from what happens to you.”

“Rock stars, like anyone else, have to show discipline and take consistent good actions.”

“Many salespeople are trying to make their quota rather than developing a deeper belief in their product or service - and even worse, they don't have a strong enough belief in themselves.”

“My website, my email magazine, my blog, my books, my corporate seminars, and my public seminars all create the ability for social media to work and all build reputation and ranking.”

“Your grammar is a reflection of your image. Good or bad, you have made an impression. And like all impressions, you are in total control.”

“There's no lotion or potion that will make sales faster and easier for you - unless your potion is hard work.”

“I don't want features, I want value. I don't want benefits, I want value.”

“The chief executive officer is also the chief sales officer. He or she is responsible for the success of the company and making a profit. The closer the CEO is to the everyday selling process, bringing in business, the more successful the company will become.”

“Your customers are judging every aspect of every transaction and rating everything, from friendliness of people to ease of doing business to quality of product to service after the sale.”