A biography for James Cash Penneyhasn’t been written yet.
“I never trust an executive who tends to pass the buck. Nor would I want to deal with him as a customer or a supplier.”
“The thought in my mind was that I must be a good merchant. If I were a good merchant, the rest would probably take care of itself.”
“I believe a man is better anchored who has a belief in the Supreme Being.”
“A merchant who approaches business with the idea of serving the public well has nothing to fear from the competition.”
“It is the service we are not obliged to give that people value most.”
“No business can succeed in any great degree without being properly organized.”
“We get real results only in proportion to the real values we give.”
“I cannot remember a time when the Golden Rule was not my motto and precept, the torch that guided my footsteps.”
“The keystone of successful business is cooperation. Friction retards progress.”
“Courteous treatment will make a customer a walking advertisement.”
“Men are not great or small because of their material possessions. They are great or small because of what they are.”
“Luck is always the last refuge of laziness and incompetence.”