A biography for Eric Yuanhasn’t been written yet.
“We are very committed to listening to our customers' feedback and making changes to deliver happiness to our users.”
“My beloved father passed away just two months after I told him I was going to start a company. Whenever I make progress in my career, I wish I could share the news with my father.”
“My journey with Zoom began with a desire for the independence to build something that would make users happy, a true video-first unified communications platform.”
“Zoom does not focus on revenue goals, but rather we have confidence that focusing on the happiness of existing customers and our employees will organically increase growth.”
“We take privacy very seriously and have privacy a policy and our intention is never to sell any customer data.”
“During the time of Webex growing from $0 to greater than $700M, the company was sold to Cisco. The Webex team lost the passion and drive to further grow the business because many Webex veterans left and Cisco's integration with Webex was not successful.”
“Even if I have no energy and I'm so tired, I don't give up.”
“Some students just don't like online class.”
“We want to embed Zoom into all workflow applications. That's our direction.”
“Hijacking other's meetings or classrooms - this is online crime.”
“We have awesome, passionate customer success and social media teams, but when I see a customer who needs help or is unhappy, I take that personally.”
“The first time I applied for a U.S. visa, I was rejected. I continued to apply again and again over the course of two years and finally received my visa on the ninth try.”
“We do all we can to proactively think about employees, how to care about them.”
“Social networking like Facebook or Twitter is very popular, but one thing I have found is that the more social networking tools you are using, the more alone you feel.”
“We help ensure that Zoom is made up of caring people starting with the hiring process. At that point, we evaluate candidates on whether we believe they can embrace the value of Care and deliver happiness for others.”
“I decided to come to the U.S. in the mid '90s because the Internet, which I knew was the wave of the future, was red hot here, but hadn't yet taken off in China.”
“My older brother went into another city for college, and I felt like I wanted to stay in my home town to be close to my parents. Looking back, that was the best decision. My father passed away in 2010 and I got to enjoy those four years with him.”
“Similar to many multinational technology companies, Zoom has operations and employees in China. And like many multinational technology companies, our offices in China are operated by subsidiaries of the U.S. parent company. Our engineers are employed through these subsidiaries. We don't hide this.”
“Millennials grew up realizing that they can get the job done without having to go to the office.”
“Building trust is very important.”