Eric Yuan

“My philosophy is, if I can provide a solution that the end user truly enjoys, then I think I have a chance.”

“I came to Silicon Valley in 1997 and joined WebEx. At that time, WebEx was small, only 10 engineers and two co-founders.”

“If you see your company culture as a family, you don't want to fire someone just because their short-term performance is not good. If you do, even the people on your team who are excellent performers will look at what's going on and say, 'Someday you might fire me too.' You'll lose everyone's trust.”

“We built Zoom for the business customers.”

“If your employees are not happy, nothing else at your company will go well.”

“When I do something, I want to win. If I lose, I feel bad.”

“Before I came to Silicon Valley I was in Beijing, China and I was twenty-seven. When I saw the Internet, I immediately realized that it was going to change everything.”

“I really didn't understand why hackers would want to hack into a classroom. Are they going to learn algebra? Maybe calculus?”

“We're learning that, when it comes to enterprise users or otherwise, privacy is very important. Some features might work well for enterprise customers and may not work for consumers. You've got to have balance.”

“If I were to spend investor money on nice furnishings and so forth, particularly early on, I might not have it for opportunities that can really grow our business.”

“I had always wanted to start a company, ever since I was very young.”

“I knew two things from my father: keep working hard, stay humble, and someday you'll be OK.”

“We don't spend a lot of money to sell the product.”

“We are an American business.”

“I feel like Zoom is not a part of Zoom anymore. Zoom belongs to the world now.”

“Our philosophy at Zoom is to create a company that promotes self-motivation. I have told our managers not to spend too much time motivating employees. You have to create an environment where employees can motivate themselves. That is really important because self-motivation is more sustainable.”

“Numerous studies show that people derive more personal satisfaction and are more productive when they engage at a deeper level. In the past, we did that through live, in-person interactions, but it's more of a challenge for distributed workforces to maintain that level of engagement.”

“We want to hire people who are self-learners.”

“I don't want to be only the most scalable platform, I want to be the most secure. To do that, it's not only Zoom's work, we need lot of people's help.”

“We want to make sure every user is happy.”