A biography for Doug McMillonhasn’t been written yet.
“It's really simple: If you're not meeting the wants and needs of the customer, you're done. There's not a lot of loyalty here.”
“Technology - the Internet, mobile and analytics - is being used to do anything and everything a customer doesn't want to.”
“The future is not going to be driven exclusively by technology, but by people.”
“Customers want to save money and time and have the broadest assortment of items, and we think that by bringing e-commerce and digital capabilities together with the stores, we can do things that a pure e-commerce player can't.”
“I'm a basketball guy.”
“Businesses grow and they don't change enough and they decline over time. Retailers do that on a bit of a faster cycle.”
“We're not proud, we're not egotistical. If someone is doing something better than we are, let's copy and paste when we should and when we can.”
“We cannot let the competition beat us on price.”
“We just don't want to sell products that make anyone uncomfortable.”
“There are things about retail that are not enjoyable.”
“As businesses, as communities, as families, and friends, we need to go forward remembering that we're all connected in one way or another.”
“Yeah, we're trying to learn from Sam Walton, learn from competition, and on a global basis be able to be the very best as we try to bring it all together.”
“Finding inventory in the backroom is not always a joy.”
“My family raised bird dogs when I was growing up in Jonesboro, Arkansas, and I'm a gun owner myself.”
“As we make investments in technology and learn how to automate things, we want our people to learn that and go with us.”
“Retail is about change. It's challenging and fast-paced. It's a team sport.”
“We want everybody to feel comfortable shopping at Walmart.”
“We have a long heritage as a company of serving responsible hunters and sportsmen and women, and we're going to continue doing so.”
“Helping other people develops your leadership skills, and people start to see you as a natural leader.”
“You can compare the retail business to basketball. You have to have a plan, you have to hustle, you have to rely on each other, and there's a scoreboard on the wall.”