Daniel J. Hulme

“The world is changing so quickly, it’s very difficult to actually have all the necessary data points to be able to help you forecast accurately. At the moment, that’s still in the realm of human beings.”

“As [futurist] Roy Amara noted, the impact of technology tends to be overestimated in the short run and underestimated in the long run. For now, you can probably ignore the idea of having adaptive systems in your business. That will come later. In the short run, you can use AI to remove the friction of mundane and repetitive tasks across the organization. If used correctly, this can absolutely change your business. But there’s a lot of hype out there, and a lot of people investing in these technologies don’t know what they’re doing.”

“There is a bit of a bubble in AI. I don’t think that it’s going to go to waste. I think that all this investment will be additive, but there’s an over-expectation of what machine learning can bring right now, because of a lack of appreciation of the fact that machine learning is only part of the journey. And the next part of the journey for most big companies is optimization and decision making.”

“And fourth, crucially, for true AI, you need to have an AI architect who understands how to glue these three components together: the data, the machine learning, and the optimization to build adaptive systems. And at the moment, it’s the CIO who is trying to step into that role of overseeing this. But I don’t know of many companies out there that have true AI architects. For now, companies are managing maybe part of this, but not all four categories.”

“Next is recruiting data scientists who have the machine learning and statistics skills to find insights from the data. Then, the third is [finding] what I call the decision scientists: people who can understand how to make decisions or solve optimization problems that leverage those insights.”

“The best definition of intelligence — artificial or human — that I’ve found is goal-directed adaptive behavior. I use goal-directed in the sense of trying to achieve an objective, which in business might be to roster your staff more effectively, or to allocate marketing spend to sell as [much] ice cream as possible. It might be whatever goal you’re seeking.”

“I’ve always been interested in what it means to be human, and in the nature of the universe. I did my undergraduate [degree] in AI and my master’s in AI, and my Ph.D. in AI, so I guess I’ve been doing 19 years’ worth of activity in AI.”

“We can build AI to represent every corner of society… we can use it to ensure we build a less biased experience”

“Hierarchies are not structured for good decision making”

“We all have an innate desire to do something for humanity”

“AI will be disruptive, but will ultimately provide opportunities.”