Chip Conley

“If an employee told you he had the flu, you'd send him home. If an employee told you he was feeling anxious, you'd probably tell him to get back to work. But the emotion is just as contagious as a flu virus.”

“The best way we can encourage people to create companies that create jobs is to celebrate the diverse entrepreneurial stories and the variety of drivers that led these entrepreneurs to sticking their necks out.”

“In general, I'm not much into etiquette and am a rule-breaker and rebel by nature.”

“Whether we're conscious of it or not, our work and personal lives are made up of daily rituals, including when we eat our meals, how we shower or groom, or how we approach our daily descent into the digital world of email communication.”

“The companies we admire are like the people we admire: resilient, authentic, personable, collaborative, ambitious, and humble.”

“I don't know about you, but I've saved cards that old high school flames wrote me as well as those that employees have written me over the years. The power of genuine, customized appreciation will never lose its value, even in a gloomy economy... in fact, it's probably what we're all thirsty for in this desert of a depression.”

“When the world is in the midst of change, when adversity and opportunity are almost indistinguishable, this is the time for visionary leadership and when leaders need to look beyond the survival needs of those they're serving.”

“At the heart of great leadership is a curious mind, heart, and spirit.”

“The more externally chaotic the world becomes, the more we need sound internal logic, especially when it comes to our emotions.”

“Social scientists have found that the fastest way to feel happiness is to practice gratitude.”

“We're all human. It's the most important, neglected fact in business.”