Customer Service Quotes

“When employees lack passion, it is nearly impossible to deliver excellent customer service. Doesn’t it make you less inclined to want to do business with them as well?”

“I have come to realise that customers love companies that make them feel good about themselves—companies that reflect what they, the customers, believe about themselves. Customers fall in love with the company that says to them, "You are unique. You are great. We are the only ones who can make you feel that way. Fall in love with us and we will continue to make you feel great.”

“I have connected by phone with customers who have left negative reviews and had a chance to get to know them. Not only was I able to solve their problems, a lot of the customers were so happy with the customer service that they become repeat customers.”

“Here is what the world looked like in 2000... there were no plug and play solutions for ecommerce/warehouse management and customer service that could scale... which means that we had to employ 40+ engineers. Cloud computing did not exist, which means that we had to have a server farm and several IT people to insure that the site did not go down.”

“I worked at Sears in the Woodfield Mall as a gift wrapper. I'm actually a great gift wrapper, and the customers were so nice to me. I was only 16, and eventually Sears put me in customer service because I was so friendly.”

“When you're a CEO, if you've got something that can be handled down in a sales office or by a customer service rep, the CEO doesn't do it. You don't have to tweet about it. You just get it done. You serve your customers and then the CEO can focus on the biggest, hardest problems.”

“The most successful businesses have leaders that see the correlation between customer service and sales… not as separate departments, but as complimentary components for growth.”

“For every dilemma, find at least three or four possible solutions. The creative process leads to better results.”

“One way Groupon hopes to gain an edge is by using software to learn about its members so it can deliver more relevant offers: my wife will get the manicure-pedicure deal, but I'll get an offer on fly-fishing lessons. The key now is execution - delivering great customer service and keeping everybody happy on both sides of the transactions.”

“The best form of customer service is self service. Constantly empower customers to get their own answers themselves.”

“Business is all about the customer: what the customer wants and what they get. Generally, every customer wants a product or service that solves their problem, worth their money, and is delivered with amazing customer service.”

“I understand that some people are angry about taxi services. A taxi fare hike should be accompanied by better customer service.”

“Service is not something you do. It is something you are.”

“Each year, we learn that customer service diminishes. You may argue it's because the IRS budget has been cut, but I'm going to argue that it's because the IRS chooses to spend its funds in other areas like the Affordable Care Act, bonuses, and conferences.”

“How you think about your customers influences how you respond to them.”

“Customer service has everything to do with consistency, systems, training, and the habits you and your team create.”

“Gox was a pattern of poor operations, poor customer service, poor PR. You can't just take bitcoin and hide.”

“Our employees and competitors thought we were docile. We want to be defiantly disruptive. I don't mean necessarily by launching price wars but by being the best at the basics - having the best customer service, the best on-time performance, the best coffee - in a thoughtful, not a testosterone-laced, way.”

“Facebook, Twitter and Google have all opened offices in Brazil, recognizing the importance of localizing their products and customer service efforts.”

“He is Your Customer, the Reason behind Your Customs.”