“No one knows the cost of a defective product - don't tell me you do. You know the cost of replacing it, but not the cost of a dissatisfied customer.”

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Originally said in English.

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About W. Edwards Deming

W. Edwards Deming is quoted here; further biographical details are not publicly available.

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"No one knows the cost of a defective product - don't tell me you do.…" — W. Edwards Deming | Daily Quotes