“It seems that the more we learn about our work, the easier and the more interesting it becomes to us. Tasks that used to be tedious now make sense, and we see how they're related to other elements of our jobs. Plus, they're easier to take care of now, so they don't bother us nearly as much when we need to do them. When we know more about our work and its ramifications, we can see the connections between what we do and the effects that those things have on other people.”