“We tend to make up [stories] in the same circumstances in which people come up with conspiracy theories: ignorance and powerlessness. And they share the same flawed premise as most conspiracy theories: that the world is way more well planned and organised that it really is. They ascribe a malevolent intentionality to what is more likely simple ineptitude or neglect. Most people are just too self-absorbed, well-meaning, and lazy to bother orchestrating Machiavellian plans to slight or insult us. It's more often a boring, complicated story of wrong assumptions, miscommunication, bad administration, and cover-ups - people trying, and mostly failing, to do the right thing, hurting each other not because that's their intention but because it's impossible to avoid.”