“We’re all pros already. 1) We show up every day 2) We show up no matter what 3) We stay on the job all day 4) We are committed over the long haul 5) The stakes for us are high and real 6) We accept remuneration for our labor 7) We do not overidentify with our jobs 8 ) We master the technique of our jobs 9) We have a sense of humor about our jobs 10) We receive praise or blame in the real world”