“I have many times marveled at how I could feel so good about myself while eating peanuts in a middle seat on Southwest Airlines and yet feel so condescended to in first class on United.”

American author on business management and team leadership

Patrick Lencioni is an American author who writes about business management, especially team leadership and how groups work together. He is best known for The Five Dysfunctions of a Team, a business fable about workplace dynamics and ways teams can improve their performance. His writing focuses on practical management ideas rather than theory alone. He has also brought his approach to family life in The Three Big Questions for a Frantic Family, extending his interest in how people organize, communicate, and function well together.