“Virtual learning has been the norm among the affluent since the beginning, and this model is in line with the western mindset that is increasingly prevalent. However, there is still some reluctance to engage with digital skills in the capital. A large part of that reluctance is due to inadequate equipment; some workers did not have a computer to work from home during the pandemic and therefore found it impossible to connect. Furthermore, in the public sector, some information is still stored on paper rather than in digital databases.”