“No, I mean really listen. Here's a story, and you don't have to visit manyhouses to find it. One person is talking,the other one is not really listening.someone can look like they are but they'reactually thinking about something they want to say, or their minds are justwandering. Or they're looking at thatlittle box people hold in their hands thesedays. And people get discouraged, so theyquit trying. And the very quiet people,you may have noticed, are often the sadpeople.”