“Over time, many CEOs realize that being able to quickly and effectively confront conflict in their company is a leadership opportunity because people's respect often rises and falls on whether their leader deals with conflict head on or avoids dealing with it.”

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About Mark Goulston

American psychiatrist, executive coach and consultant

Mark Goulston was an American psychiatrist, executive coach, and consultant. He was known for developing Surgical Empathy, a method built around focused empathy and used to help people move past emotional and psychological barriers. He worked with Fortune 500 companies, universities, and other organizations. His work centered on communication, performance, and well-being, with an emphasis on reaching people in ways that could reduce inner blocks and support healthier functioning.

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Books by Mark Goulston

Post traumatic stress disorder for dummies

2008

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Just listen

2010

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