“Going into processes, if you go into it with an idea that the person you're working with is a fragile China doll who is going to crack under any pressure, you can't make a mistake-well, then you're already set up for failure, in the sense of potential catastrophic hurt. Start off with the notion that our process allows for survivors to reclaim agency. That's what you're working toward. The binary of success/failure, get rid of that. That's important, number one.”