“I don't understand, given the constraints physicians have in doing their job and the paperwork demanded of them, why people want to be physicians. I think we've made it very, very difficult for them to perform their job. I think that's a shame.”

British-Canadian journalist, author, and public speaker

Malcolm Gladwell is a British-Canadian journalist, author, and public speaker. He has been a staff writer for The New Yorker since 1996, and he is known for books that bring ideas from social science, business, and culture to a wide general audience. He has published eight books. He also hosts the podcast Revisionist History and co-founded Pushkin Industries, a podcast company. His work often looks at why people and institutions think and behave as they do.