““We feel deeply, deeply sorry for the distress that we have caused to many customers in bringing personal tax records up to date, and particularly vulnerable customers. I think one of the big groups in each of those years has been pensioners. We have been working through each of these years with ministers and seeking counsel on how we can ameliorate the impact of all of that.””

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Originally said in English.

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About Lesley Strathie

Lesley Strathie is quoted here; further biographical details are not publicly available.

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