“People are prone to taking mental shortcuts. They may know that they shouldn't give out certain information, but the fear of not being nice, the fear of appearing ignorant, the fear of a perceived authority figure - all these are triggers, which can be used by a social engineer to convince a person to override established security procedures.”

American computer security consultant, author, and convicted hacker

Kevin Mitnick was an American computer security consultant and author, known as a convicted hacker. He was arrested in 1995 for computer and communications-related crimes, and later spent five years in prison after being convicted of fraud and illegally intercepting communications. His arrest, trial, and sentence drew controversy, along with the coverage that followed. After leaving prison, he worked in computer security, running Mitnick Security Consulting, LLC and taking part in other security businesses.