“In Delhi, where I grew up, commerce is brusque. You don't ask each other how your day has been. You might not even smile. I'm not saying this is ideal - it's how it is. You're tied together by a transaction. The customer doesn't tremble before complaining about how cold his food is.”

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About Karan Mahajan

Karan Mahajan is quoted here; further biographical details are not publicly available.

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