“Your typical business just measures the metrics that have to do with the profitability of the business one way or another. But you can have metrics that measure employee happiness and the morale. You can also do direct customer surveys; you can track it over time. You can do supplier satisfaction scores as well.”

American businessman and author

John Mackey is an American businessman and author. He is best known as the co-founder of Whole Foods Market and for leading the company as chief executive from its start in 1980 until his retirement in 2022. He later became the chief executive of Love.Life, which he also co-founded. His public profile is tied to business leadership, entrepreneurship, and the company he helped build into a major name in food retail.