“Hospitality is central to the restaurant business, yet it's a hard idea to define precisely. Mostly, it involves being nice to people and making them feel welcome. You notice it when it's there, and you particularly notice it when it isn't. A single significant lapse in this area can be your dominant impression of an entire meal.”

British journalist and novelist

John Henry Lanchester is a British journalist and novelist. His reviews appear frequently in the London Review of Books. He is known for writing journalism and fiction, with book reviews as a regular part of his work. The available facts place him chiefly as a contemporary British writer whose name is closely associated with criticism and literary journalism.