“Keep in mind, hurting people often hurt other people as a result of their own pain. If somebody is rude and inconsiderate, you can almost be certain that they have some unresolved issues inside. They have some major problems, anger, resentment, or some heartache they are trying to cope with or overcome. The last thing they need is for you to make matters worse by responding angrily.”

American pastor, televangelist, businessman, and author

Joel Osteen is an American pastor, televangelist, businessman, and author based in Houston, Texas. He is known for his weekly televised services and for several best-selling books. Osteen is closely associated with prosperity theology and the Word of Faith movement. His public message has made him a familiar figure in American religious broadcasting and popular Christian publishing.