“Try to never say 'yes' on the phone; instead, say, 'I'll get back to you.' When you're actually speaking to someone, the desire to be accommodating is very strong, and can lead you to say 'yes' without enough consideration.”

American author, blogger, and speaker

Gretchen Craft Rubin is an American author, blogger, and speaker. She is known for writing and speaking about habits, happiness, and the everyday practices that shape a more satisfying life. Her work reaches a wide general audience through books, essays, and talks. Much of what she writes focuses on self-knowledge, behavior, and the small changes people use to live with more purpose and ease.