“Customer satisfaction has always been the number one goal for retailers, and in the future, customers will be more empowered than ever to drive the change they want, as they get more control over their shopping experience.”

American businessman

Carl Douglas McMillon is an American businessman and executive, best known for leading Walmart as president and chief executive officer from 2014 to 2026. He also serves on the company’s board of directors. McMillon began at Walmart as a summer associate while still in high school. He later led Sam’s Club from 2005 to 2009 and Walmart International from 2009 to 2013 before taking the top job. His career is closely tied to the growth and management of the retailer’s global business.