“I thought there was a gap in the industry. Companies that were there were not living up to the needs of the clients. The industry was renowned for wild cat strikes and guards generally were perceived as the lowly-paid in any sector. I wanted to change the perceptions and create a niche in which people could carve out a career and I knew I needed to go in with a different approach and that approach was going to make the difference, the people had to be key or central feature of the vision”