“My problem is that I hold grudges. If you and I have had an argument and I've come out second or you are my boss and you've abused your authority in some way, I will wait, allow the annoyance to fester, even pretend that everything is okay between us, then, with what normally to others would seem like a minimum provocation, without notice, I will overreact and behave like a cornered snake. It's a bad personality flaw and I've had to pay the tab for it again and again.”