“Could my opponents be right? Partly right? Is there truthor merit in their position or argument? Is my reaction onethat will relieve the problem, or will it just relieve any frustration? Will my reaction drive my opponents further awayor draw them closer to me? Will my reaction elevate the estimation good people have of me? Will I win or lose?What price will I have to pay if I win? If I am quiet about it,will the disagreement blow over? Is this difficult situationan opportunity for me?”

American writer and teacher

Dale Carnegie was an American writer and teacher, born in 1888 and died in 1955. He became known for courses in self-improvement, salesmanship, corporate training, public speaking, and interpersonal skills. He was born into poverty on a farm in Missouri and built a career around practical advice for personal and professional life. He is best known for How to Win Friends and Influence People, published in 1936, which became a bestseller and remains widely read. He also wrote How to Stop Worrying and Start Living in 1948, Lincoln the Unknown in 1932, and several other books.