“What we see is that we actually have digital channels through which the customers interact, but we also take the absolute brick channels, which is the branch, and convert that experience into a more digitised experience.”

Indian banker and former CEO of ICICI Bank, Chanda Kochhar is recognized for her leadership in transforming the institution into a major player in India’s financial sector. Her career spans decades of strategic growth, regulatory challenges, and mentorship in corporate India.