“Every business has to re-think their own business model and say does it meet this DSM test and do their products and services meet the test of being digital, social, and mobile? I think the banks are doing the same.”

Indian banker

Chanda Kochhar is an Indian banker best known for leading ICICI Bank as managing director and chief executive officer from 2009 to 2018. Her career is closely associated with one of India’s largest private sector banks. She resigned from her posts in 2018 amid a conflict of interest case, and ICICI Bank later dismissed her. That decision was upheld by the Supreme Court of India. The public record around her is largely tied to this banking leadership and the later dispute.