“Product and service quality can be defined as the total composite product and service characteristics of marketing, engineering, manufacturing, and maintenance through which the product and service in use will meet the expectations of the customer.”

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Originally said in English.

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About Armand V. Feigenbaum

Armand V. Feigenbaum is quoted here; further biographical details are not publicly available.

More from Armand V. Feigenbaum (12 quotes) →