“From my own experience, and from the many people I've spoken to who know him, it always comes back to the same word – arrogant. People find him self-serving and self-centred. I don't think I've heard anyone say a good word about him, apart from his immediate family. [...] [Following the 1992 Windsor Castle fire] I asked him in a human way, 'How is your mother doing?' He looked affronted and said, 'Her Majesty the Queen you mean.' He made clear I should have used the full title. It's small illustration of how he is absolutely stuck on status.”