“There are certain lesson you pick up gradually as you go, letting them accumulate after a series of similar mistakes or experiences until you finally realize you've been a fool al along. And then there are lessons that are so massive they smack you in the face - you don't reflect on a period of your life and realize, 'Oh, I learned something then'; you know it's happening when it's happening. The importance of kindness - which extends far beyond 'please,' 'thank you,' and 'your hair doesn't look bad today' - is a combination of both: Over and over in my life, I've been bowled over by how kind people can be, and how that kindness can change your outlook.”