A biography for W. Edwards Deminghasn’t been written yet.
“When a system is stable, telling the worker about mistakes is only tampering.”
“If you don't understand how to run an efficient operation, new machinery will just give you new problems of operation and maintenance. The sure way to increase productivity is to better administrate man and machine.”
“I am forever learning and changing.”
“Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.”