Shelley Moore Capito

“Being nice doesn't necessarily mean you're weak. You can be nice and be strong at the same time. That's a character trait that we need more in Washington.”

“No matter what your decisions are, no matter what your votes are, if you're not playing by the rules, you're taking a big risk.”

“Being a good listener is more than just being quiet. It's reflecting back on what you're hearing. It's processing the information to formulate a question, a comment or a speech.”

“Having a thick skin doesn't mean that you're hard or harsh. I was lucky because I was born with a thick skin. That doesn't mean that things don't bother me, but you have to keep it in perspective.”

“What I find with my fellow female members of Congress is that we tend to work very hard. While we're very focused, we can also multitask a lot better.”

“I hate raising money. It diverts you from what your real task is: to be a representative. You're diverted into preservation when you really want to spend your time and energy making a better state and a better country - which is the reason you ran in the first place.”

“People let their guard down a little more when they're eating.”

“Those old adages - you attract more with honey; do unto others - are true. You can get attention by being acerbic or mean or making a bizarre comment. But by being nice, being empathetic, building relationships and listening, people begin to recognize that you're thoughtful and respectful of their position.”