Sanjay Kumar

“And I'm comfortable being who I am, so I think a lot of people who take over from a founder worry about how they compare to the founder; I worry about doing the best I can.”

“Well, the security business has been growing. I think security is one of those areas where it's to some degree not linear but maybe exponential growth.”

“So it's really for us about new products, because we have released a lot of new products.”

“Well, if you look back, in almost two and a half years, the biggest change probably was in late 2000 when we decided to totally change the CA business model.”

“Clearly, every company needs a leader. That's an important part of being the CEO of the company.”

“We will announce a new offering, where you can get a CA expert on your PC live, via video, on a range of topics about a product.”

“Some story appears in some newspaper that says that somebody said X, Y, and Z, and a customer says, I don't understand what they're talking about - we're running that product, we've been using it for five years, what are they talking about?”

“Few service industries are designed to be 24x7 in India, and thus there was no 24x7 mentality.”

“Clients do not expect the infrastructure to be any less reliable just because the service is being delivered from an offshore location; thus, the uptime requirements justify the expense.”

“It didn't make a lot of sense for us to be doing Lotus Notes implementations.”

“Finance is critical. If sufficient investment is made in infrastructure and venture capital is made available, there will be a big improvement in the situation.”

“One, we committed to put about 650 people in the field to focus totally on customer satisfaction.”

“So if you're a customer today, the same person who came in to demonstrate the technology for you and helped you architect the solution before you bought it is likely going to be leading the team to help you do the implementation.”

“India has the unique advantages of having the biggest domestic market and this should support IT companies.”

“So let's say you're using XYZ product and you want to do something very sophisticated. You subscribe to this thing, you hit a button, and a CA expert pops up in video.”

“There is nothing in the company that is either above or below me, as far as I'm concerned.”

“Today we're focused on small acquisitions to add technology where necessary. I think it's fair to say we're not out looking for a large one, but I think it's also very fair to say that as a public company you can never say never.”

“I'm very comfortable in having a strong team. I'm very comfortable in sharing the limelight with the team.”

“I have a high degree of confidence about India's growth potential in IT.”

“So in 2000, when we changed the business model and started really focusing on that triangle and putting the customer in the center, we decided we should hold off - we've done enough consolidation; we've got enough critical mass.”