Richard Hayne

“When our customer leaves Urban Outfitters, the Main Line is the type of place where more of them go than don't.”

“We believe there is no fundamental structural changes in the young-adult market. There are, of course, fashion changes, and the success of each brand depends on the accuracy with which it predicts those changes.”

“Besides offering desirable products, the Free People brand continue to produce some of the most compelling imagery and customer engagement in the industry.”

“In Asia, Free People, along with World Co., Ltd. of Japan, will launch a shop in Shinjuku and a freestanding store and wholesale showroom in Harajuku.”

“The store experience must become a performance, with the energy and precision of a Broadway play.”

“Repositioning a brand is never easy and rarely without pain. I believe the Urban brand is making the necessary changes that will allow it to more fully engage its traditional customer and return to solid profitability.”

“There is no question that there is a capability that the Internet affords us to get a closer look at the customer and to be closer to the customer.”

“The Anthropologie brand continues to succeed in emotionally engaging its customers while delivering strong financial results.”

“No two of our stores are the same.”

“At a mall you can almost get frostbite, it's so boring. Looking different is worth a lot.”

“For many years, we have repeated that the direct-to-consumer channel is growing and capturing a larger share of our customers' wallet.”

“As a company, we don't contribute to any cause except noncontroversial things like a breast cancer walk. I don't know anybody who is 'for' breast cancer.”

“Psychographics speaks more to an attitude, a lifestyle.”

“Terrain has seen a strong uptick in brand awareness and direct-to-consumer traffic from their inclusion in the Anthropologie Group.”

“Going forward, we are mindful of the challenges we face in the competitive retail landscape, but we have demonstrated that our concept of building compelling brands that focus on the customers' lifestyles can produce superior results. We will not waver from that concept.”

“I would never and did not ever characterize myself as a hippie.”

“We have a relationship with our customer, and that relationship translates into sales.”

“Our job as a business is not to promote a political agenda. That's not what we do.”

“Each brand leader is focused on ensuring that the brand relationship with its customer is strong and differentiated. To accomplish this differentiation, we plan to offer her even more unique product and talk with her in new and exciting ways.”

“If we go and see hundreds of different market resources, you are seeing hundreds of different points of view, and once in a while, my experience is, you will come across one or two that are just outstanding, and you never would have thought of them.”