Peter F. Drucker

“Efficiency is doing the thing right. Effectiveness is doing the right thing.”

“Nothing is less productive than to make more efficient what should not be done at all.”

“People in any organization are always attached to the obsolete - the things that should have worked but did not, the things that once were productive and no longer are.”

“There is only one valid definition of business purpose: to create a customer.”

“Innovation is the specific instrument of entrepreneurship...the act that endows resources with a new capacity to create wealth.”

“The knowledge that we consider knowledge proves itself in action. What we now mean by knowledge is information in action, information focused on results.”

“Whenever you see a successful business, someone once made a courageous decision.”

“The leaders who work most effectively, it seems to me, never say "I." And that's not because they have trained themselves not to say "I." They don't think "I." They think "we"; they think "team." They understand their job to be to make the team function. They accept responsibility and don't sidestep it, but "we" gets the credit. This is what creates trust, what enables you to get the task done.”

“Success in the knowledge economy comes to those who know themselves - their strengths, their values, and how they best perform.”

“The purpose of business is to create and keep a customer.”

“If you want something new, you have to stop doing something old”

“Your first and foremost job as a leader is to take charge of your own energy and then help to orchestrate the energy of those around you.”