A biography for Marshall Fieldhasn’t been written yet.
“Right or wrong, the customer is always right.”
“Give the lady what she wants!”
“Good will is the one and only asset that competition cannot undersell or destroy.”
“Goodwill is the only asset that competition cannot undersell or destroy.”
“A man with a surplus can control circumstances, but a man without a surplus is controlled by them, and often has no opportunity to exercise judgment.”