Liu Qiangdong

“We sincerely hope that the epidemic will be over soon, but regardless of circumstances, we always seek to improve the service experience for our customers and create value for our customers.”

“When SARS occurred 17 years ago, JD was a very small company and we personally experienced then just how devastating an epidemic situation can be to both businesses and the people's lives. That's why today, JD will do everything we can within our power to serve our customers and as well as society.”

“But every person must have the desire to push oneself to the limit!”

“Sooner or later, our entire industry will be operated by AI (artificial intelligence) and robots, not humans.”

“We should always have 'high aims and dreams.' If we keep this motto in our hearts, we won’t be bothered by trivial matters. A few day ago, I read in the newspaper that a girl still in junior high jumped out of a window and committed suicide because of her boyfriend. If only she could see further and realize there are smarter and cuter boys in the world. Let’s commit that lesson to heart and explore the future of the world. Never forget to look up and see further, so that we can see more and achieve more!”

“It’s critical to know “who we are”. Only by knowing it can our company locate the anchor of value, which will provide our brothers and sisters continued incentives to work hard. Only by realizing “who we are” can JD complete its coming-of-age ceremony and likely achieve the transformation from “big” to “great”.”

“When faced with the uncertainty of the future, we retain a sense of awe — but we will always think and act as though we are experiencing day one. We will continue to strengthen the supply chain infrastructure construction and contribute our professional insights and innovative solutions to a better and more sustainable future — and time will prove our original aspirations and beliefs.”

“My parents and grandparents taught us a lot — not Chinese or maths but a sense of values, of how you should be and how you should treat others.”