John L. Flannery

“First and foremost, localization is a customer strategy, it's not a cost arbitrage or whatever.”

“Understanding the customer, feeling what they are feeling, seeing what competitors are doing, you end up having a richer sense of the marketplace.”

“No one likes to look at their stock price go down and say, 'I feel good about that.' It goes without saying.”

“If you look across a 30-year career in the company, I've executed in a wide arrange of environments. In financial services all around the world, in industrial businesses, and in the acquisition and strategy work.”

“It's quite clear we've got strong franchises at the core of this company.”

“I think, to many people in the company, I am somewhat of an outsider.”

“As I looked across the company, there are three things that keep coming up that we need to work on: culture, our operating rigor, and capital allocation.”

“The core businesses are transforming in very futuristic ways. You know, our aviation business, very interesting things are going on, and unmanned vehicles, drone technology, and things like that.”

“When a customer is really not happy, it's a very unpleasant experience.”

“Mergers and acquisitions, we are always looking for that.”

“I think any time you increase focus, increase speed, all those are going to help any business.”

“We've reinvented ourselves many, many, many times.”

“There will be no cost drag from digital by 2020.”

“We are a company built for fair and open trade.”

“I am very bullish and I have been bullish on India for a very long time, and I see our own business growing very substantially.”

“I have a long history of looking at things from an investor's perspective by training and background.”