A biography for James Sinegalhasn’t been written yet.
“It doesn't do much good to have a quality image, whether it's with the facility or whether it's with the merchandise, if you don't have real quality people taking care of your customers.”
“When you hire good people, and you provide good jobs and good wages and a career, good things are going to happen.”
“It doesn't do Costco any good if nobody can afford to buy anything.”
“I think that most of the people running companies today are motivated and pay is a small portion of the motivation.”
“If you're going to say to all the people that you're working with, 'We want you to treat the customers honestly; don't lie and don't cheat,' it is somewhat hypocritical if you're not following the same rules.”
“You take an educated gamble. If you don't occasionally make a mistake, you're not doing your job.”
“Obscene salaries send the wrong message through a company.”
“You just can't get too focused on worrying about what's going to happen in the next quarter. You have to worry about where the business is headed long-term.”